Returns
To return a Workwear Mart product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number email us at info@workwearmart.com.au and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to replace it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the blank items we sell can be returned. Products with printing or embroidery on them cannot be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like-new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
"Free Postage" item means postage is included as part of the final price, so there is no additional cost required during purchasing, but all refunds will be made by deducting the postage cost from the total value.
Sale items / Value packs (if applicable)
Only regular priced items may be returned. Unfortunately, sale items, value packs cannot be returned.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Workwear Mart - Returns
385 Nepean Highway
Mordialloc
Victoria 3195
Australia
